St Faith Dental Practice

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Call 01342 322228
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Privacy Policy

Your privacy at St Faith Dental

We are committed to complying with the Data Protection Act 1998, the General Data Protection Regulation (GDPR), GDC, NHS and other standards.

We are also committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. A list of the cookies that this website sets, what each is used for and ways to minimise the number of cookies you receive can be found at Cookie Policy.

  1. What information do we collect?

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
  • information relating to any transactions carried out between you and us on or in relation to this website (including information relating to any purchases you make of our goods or services);
  • information that you provide to us for the purpose of registering with us (including personal contact information such as your name, email address, telephone number and address);
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including personal contact information such as your name and email address);
  • any other information that you choose to send to us;
 
  1. Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on this website.  We will use the session cookies to: keep track of you whilst you navigate the website; and to allow such functions that require you to login to access additional functionality.  We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

  1. Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send to you goods purchased via the website, and supply to you services purchased via the website;
  • send statements and invoices to you, and collect payments from you;
  • send you general (non-marketing) commercial communications;
  • send you email notifications which you have specifically requested;
  • send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
  • deal with enquiries and complaints made by or about you relating to the website.
 

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. To find out more please read our data protection policy We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

  1. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
 

Except as provided in this privacy policy, we will not provide your information to third parties.

You expressly agree to such transfers of personal information.

  1. Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transactions you make to or receive from us may be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to this website).

  1. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

  1. Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

  • the payment of a fee (currently fixed at £10.00); and
  • the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
 

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

  1. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

  1. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

  1. Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us.

St Faith Dental Practice:
Call 01342 410160
St Faith Sedation Clinic:
Call 01342 322228

Unfortunately NHS Commissioning standards have changed

We are now obliged to carry out all NHS treatment on under 12’s using inhalation sedation only.

This limits the types of treatment that we may be able to carry out on NHS contract, and regrettably we cannot guarantee that we will be able to complete all of the treatment you have been referred for.

We remain compliant with National ‘IACSD’ sedation guidelines which allow us the clinical freedom to use -where necessary -alternative ‘advanced’ sedation techniques on a non- NHS (private) basis.

If it looks like treatment will not be successful under ‘basic’ sedation, the options will be to refer you onward to Community Dental Service or Hospital (where facilities allow) or back to your own dentist for the treatment to be attempted under local anasethetic, or to discuss re-referral on a private basis.

We wish to make clear that this situation is purely as a result of NHS commissioning and completely beyond our control, but assure you of our best efforts in continuing to provide high standards in NHS treatment where possible.

Sedation Booklet